Please read these terms carefully before using the Sitewell platform.
Effective date: 1 May 2026Sitewell is a cloud-based school operations management platform operated by Taunton Tech Pty Ltd (ABN 65 637 035 093), a company registered in Queensland, Australia ("we", "us", "our").
These Terms and Conditions ("Terms") govern your access to and use of the Sitewell platform, including any associated websites, applications, and services (collectively, the "Service").
By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are accepting these Terms on behalf of an organisation (such as a school), you represent that you have authority to bind that organisation, and "you" refers to that organisation.
If you do not agree to these Terms, you must not use the Service.
Access to the Service requires a registered account. Accounts are provisioned by Taunton Tech Pty Ltd on request. You must provide accurate, current, and complete information during registration and keep it up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at hello@sitewell.com.au if you become aware of any unauthorised use of your account.
Customers are responsible for managing their Users, including granting appropriate access levels and revoking access when a User leaves the organisation or no longer requires access.
The Service is intended for use by adult professionals in an organisational context. You must be at least 18 years of age to create an account.
Access to the Service requires a paid Subscription. Current pricing is displayed at sitewell.com.au and is quoted in Australian dollars (AUD) including GST where applicable.
During the current phase, billing is managed manually. We will issue invoices monthly or as otherwise agreed. Payment terms are 14 days from invoice date unless otherwise specified in writing.
Customers accepted into the Pilot Programme are offered a discounted rate as specified in their onboarding confirmation. Pilot pricing is locked in for the duration of the Customer's continuous subscription — if a Customer cancels and re-subscribes, standard pricing applies.
We may change our pricing at any time. We will provide at least 30 days' written notice before any price increase takes effect. Your continued use of the Service after the notice period constitutes acceptance of the new pricing.
All prices are stated exclusive of GST unless otherwise indicated. Where GST applies, it will be added to your invoice at the applicable rate.
Fees paid are non-refundable except where required by Australian consumer law. If you believe you are entitled to a refund, please contact us at hello@sitewell.com.au.
You may use the Service only for your organisation's internal school operations management purposes, in accordance with these Terms and all applicable laws.
You must not:
You retain ownership of all Content you submit to the Service. We do not claim any ownership rights over your Content.
Your data is stored on infrastructure located in Sydney, Australia (ap-southeast-2 region). We do not transfer your data outside Australia without your consent, except where necessary to provide the Service using sub-processors who may process data in their own systems (such as authentication services).
We process your Content solely to provide and improve the Service. We do not sell your data to third parties or use it for advertising purposes.
Our handling of personal information is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Please refer to our Privacy Policy (available at sitewell.com.au/privacy.html) for full details.
Upon termination of your Subscription, we will retain your data for 30 days during which you may request an export. After that period, your data may be deleted from our systems. We are not responsible for any loss of data after this period.
The Service, including all software, designs, trademarks, and content created by us, is owned by or licensed to Taunton Tech Pty Ltd and is protected by Australian and international intellectual property laws. Nothing in these Terms grants you ownership of any part of the Service.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable licence to access and use the Service for your internal organisational purposes during the term of your Subscription.
If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, royalty-free licence to use that feedback without restriction or compensation to you.
We aim to provide a reliable service but do not guarantee uninterrupted or error-free access. Scheduled maintenance will be communicated in advance where practicable. We are not liable for downtime caused by factors outside our reasonable control.
Support is provided via email at hello@sitewell.com.au. Response times vary by plan. We will use reasonable endeavours to respond to support requests within 2 business days.
We may modify, update, or discontinue features of the Service at any time. We will provide reasonable notice of significant changes that materially affect your use of the Service.
To the maximum extent permitted by applicable law, Taunton Tech Pty Ltd's total liability to you for any claim arising out of or in connection with these Terms or the Service is limited to the amount you paid to us in the 3 months preceding the event giving rise to the claim.
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profit, revenue, data, goodwill, or business opportunity, even if we have been advised of the possibility of such damages.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under the Australian Consumer Law, including any implied guarantees or warranties.
The Service is provided "as is" and "as available". To the extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will meet your specific requirements, that it will be error-free, or that any defects will be corrected. You are responsible for verifying the suitability of the Service for your purposes.
Nothing in these Terms is intended to exclude any guarantee, warranty, or right that cannot be excluded under the Competition and Consumer Act 2010 (Cth).
You may terminate your Subscription at any time by providing written notice to hello@sitewell.com.au. Termination takes effect at the end of your current billing period. No refunds are provided for unused portions of the billing period except as required by law.
We may suspend or terminate your access to the Service immediately if:
On termination, your right to access the Service ceases immediately. Sections 6.5, 7, 9, 10, and 12 survive termination.
These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia for any disputes arising under these Terms.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect.
We may update these Terms from time to time. We will notify you of material changes by email or by displaying a notice in the Service at least 14 days before the changes take effect. Your continued use of the Service after the notice period constitutes your acceptance of the updated Terms.
The current version of these Terms is always available at sitewell.com.au/terms.html.
If you have any questions about these Terms, please contact us:
Taunton Tech Pty Ltd trading as Sitewell
ABN 65 637 035 093
Queensland, Australia
Email: hello@sitewell.com.au
Website: sitewell.com.au